has partnered with ACSIS Expertise, a system integrator firm based mostly in Sydney, Australia to increase its operations and deepen its penetration in Australia and New Zealand by making its Enterprise ServiceDesk for customer support, ITSM and HR case administration together with its lately launched self-service Buyer ServiceDesk ‘Wolken Care’ out there within the area.
Beneath the phrases of partnership Wolken & ACSIS have agreed that ACSIS will characterize Wolken in Australia. The administration crew of Wolken & ACSIS return a great distance. ACSIS helped Wolken in a distinct geography & have been instrumental in defining the contours of model 1.0 of our product. ACSIS applied sciences would be the distribution channel for Wolken’s suite of software program merchandise. They are going to be reaching out to bigger firms for promoting Wolken’s enterprise product and Wolken Care to the SMB and Enterprise markets.
The use instances for the Enterprise product of Wolken Software program’s ServiceDesk embrace Buyer ServiceDesk, ITSM and HR Case Administration. Whereas Wolken Care is a self-service product curated for customer support excellence. The product comes loaded with options like omnichannel assist, data base, stories and analytics, surveys, and much more to assist companies with their customer support methods.
Wolken Software program have recently been specializing in increasing their product portfolio and its geographical growth and with this affiliation Wolken software program goals to realize tenfold regional progress.
Commenting on the partnership, Rohan Joshi, Co-founder & CEO and Sudhir Prabhu Co-founder & CTO, stated, “Fantastic to enter a brand new geography by way of ACSIS. They helped outline model 1.0 of Wolken ITSM. It’s now a privilege to be commercially related to ACSIS to associate our newest Enterprise options in addition to Self Service options in Buyer Service & ITSM. We stay up for a protracted & profitable partnership.”
Expressing his views on the newly developed affiliation, Rao Peddada, Director – New Enterprise from ACSIS stated, “The market is booming and there’s a large alternative for progress. Nevertheless, it’s additionally tough to seek out the suitable resolution for the enterprise drivers. Now we’ve the reply! We’re right here to supply our potential clients with a complete service resolution.”
About Wolken Software program
Wolken began with a ardour to convey glorious service assist inside the attain of each firm. It noticed its initiation in 2011 as a privately held software program firm with workplaces in Palo Alto, California, Bangalore and Mumbai, India. The corporate was got down to assist fashionable organizations rework their relationships with clients and workers with out-of-the-box, configurable and scalable enterprise-class service desk options deployed on the cloud or on premise. Wolken brings easy, safe & scalable options to your corporation.
Wolken supplies a set of AI-enabled, SaaS 2.0 self-service customer support options for Buyer Service and Enterprise Options particularly Wolken Buyer Service Desk (CSM), Wolken IT Service Administration (ITSM), Wolken HR Case Administration and Wolken High quality Case Administration. Wolken caters to 30 plus clients from the banking and monetary companies, the semiconductor, software program, client items, digital element industries and has grown so as to add Fortune 100 firms to its clientele within the US, Europe and Asian markets and helps over 7000 brokers serving over 50M lively end-users in 60 international locations, processing over 7M tickets yearly.
About ACSIS Expertise
ACSIS Applied sciences established in 2002 is a number one software program options and IT consulting firm with regional footprints. We’re devoted to constructing constructive buyer experiences, satisfying their wants and serving to them amplify their enterprise potential by way of our digital options that embrace discipline service functions, mobility, autoExpress supplier administration options, visible analytics, ERP, integration and customized functions deployment. We’re finest recognized for our buyer centric resolution supply method.